Privacy Policy

Our Commitment to Your Privacy

At One Love Agency, we understand that your privacy is important, especially when it comes to your mental health and addiction recovery journey. We are committed to protecting your personal health information and maintaining your trust.

HIPAA Compliance

As a healthcare provider, One Love Agency complies with the Health Insurance Portability and Accountability Act (HIPAA). This means we follow strict guidelines to protect your Protected Health Information (PHI).

• Your health information is kept confidential and secure
• We only share your information as permitted by law or with your written consent
• You have the right to access and request copies of your health records
• You can request amendments to your health information
• You can request restrictions on how we use or share your information

Information We Collect

Personal Information

When you contact us or seek services, we may collect:

• Name and contact information (phone, email, address)
• Date of birth and identification information
• Insurance information
• Emergency contact information

Health Information

To provide you with appropriate care, we collect:

• Mental health history and current concerns
• Substance use history (if applicable)
• Medical history relevant to your treatment
• Treatment plans and progress notes
• Assessment and evaluation results

How We Use Your Information

We use your information to:

• Provide mental health and addiction recovery services
• Coordinate your care with other healthcare providers (with your consent)
• Process insurance claims and billing
• Communicate with you about appointments and treatment
• Improve our services and patient experience
• Comply with legal and regulatory requirements

When We May Share Information

We may share your information in the following situations:

• With your consent: When you provide written authorization
• For treatment: With other providers involved in your care
• For payment: With your insurance company for claims
• As required by law: In cases of abuse, neglect, or court orders
• For safety: To prevent serious threats to health or safety

Your Rights

You have the right to:

• Request access to your health records
• Request corrections to your information
• Request restrictions on certain uses of your information
• Receive a copy of this privacy notice
• File a complaint if you believe your rights have been violated

Website Privacy

Cookies and Analytics

Our website uses cookies and analytics tools to improve your experience and understand how visitors use our site. This information is collected anonymously and is not linked to your health information.

Secure Communications

While we take precautions to protect information submitted through our website, please be aware that email and web forms are not always secure. For sensitive health information, we recommend contacting us by phone or in person.

SMS / Text Message Communications

If you give us your mobile number and opt in (by checking the consent box on one of our web forms or otherwise agreeing in writing), we may send you text (SMS) messages for appointment reminders and confirmations, scheduling, intake follow-up, and care coordination. We do not send marketing text messages.

• Consent to receive texts is not a condition of any treatment or service.
• Message frequency varies based on your interactions with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP to any message to opt out, or HELP for help.

We will not sell, rent, or share your mobile phone number or your SMS opt-in information with any third parties or affiliates for their marketing purposes. Mobile opt-in information is used solely to deliver the messages described above. See our full SMS / Text Messaging Terms & Consent for details.

42 CFR Part 2 Protection

For patients receiving substance use disorder treatment, your records receive additional federal protection under 42 CFR Part 2. This regulation provides extra privacy protections and requires specific written consent before we can share your substance use treatment information.

Contact Us

If you have questions about our privacy practices or want to exercise your rights, please contact our Privacy Officer:

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes and post the updated policy on our website.